Victims of Crime Act (VOCA) Regional Coordinator

 REPORTS TO: CCFSA Director of Programs

SUPERVISES: VOCA Case Managers (CMs) in regional agencies

JOB PURPOSE: The VOCA CM Regional Coordinator (RC) provides leadership within their designated region to assure fulfillment of the program’s mission through achieving specific outcomes for the clients served. The RC is primarily responsible for daily VOCA CM operations including compliance with OVS/Judicial Branch contractual requirements. Additionally the RC ensures for the coordinated access to community-based supports and behavioral health treatments for clients as needed.

EDUCATION REQUIREMENTS: Masters in Social Work or related field with a minimum of two (2) years supervisory and management experience, or Bachelors in Social Work or related field with a minimum of five (5) years supervisory and management experience.

KNOWLEDGE, SKILLS, and ABILITIES:

  • Demonstrated leadership ability; including the ability to supervise, train and motivate direct service staff in a matrix management environment using a performance management approach

  • Demonstrated experience managing state contracts

  • Demonstrated ability to structure own workload and environment, working both independently and as a team member

  • Demonstrated ability to promote cultural wellness in the workplace

  • Demonstrated ability to make sound decisions regarding program operations utilizing critical thinking expertise

  • Demonstrated ability to attend to detail and meet project deadlines while maintaining a systems approach

  • Demonstrated ability to coordinate the delivery of community- and home-based services using the National Association of Social Workers (NASW) Standards for Case Management and other evidence-based models

  • Knowledgeable of systems and conditions impacting victims of crime ability to achieve well-being, including factors of race, culture, and equity

  • Knowledgeable of Victims of Crime systems and programs in CT

  • Knowledgeable of the comprehensive community and state services available within the region that provide basic needs supports and behavioral health services for poor/working poor families of various cultural backgrounds

  • Skilled in crisis management/intervention with individuals and families, and familiarity with the related regional/state systems and services

  • Skilled in generating and maintaining relationships with other providers for coordinated and seamless service delivery

  • Demonstrated intermediate to advanced computer literacy and ability to work in a Microsoft Office, Windows and advanced database environment (Efforts to Outcomes-ETO).

  • Access to a personal vehicle for region and statewide travel

JOB EXPECTATIONS:

  • Compliance with Office of Victim Services/Judicial Branch contractual outcomes and expectations.

  • Follows and implements all VOCA CM program policies and procedures, and ensures that all VOCA CM staff are in compliance

  • Utilizes ETO data system to inform management and supervision of VOCA CM daily operations, including documentation of all pertinent information on client interactions

  • Represents the VOCA CM program professionally both within the program and in the region

  • Maintains a positive and respectful work attitude

  • Maintains regular contact with regional organizations to review and refine the referral process and on-going communication between agency staffs

  • Meets regularly with the CCFSA Director of Programs and the Quality Assurance & Data Specialist to foster a team environment and ensure for integrity of the program

  • Functions as part of the VOCA CM management team in the subcontractor agency and adheres to the roles and responsibilities associated with the organizational practices for managers

  • Remains current with professional credentialing requirements (if applicable) and professional best practices

  • Participates in agency and/or professional group seminars/conferences to increase knowledge and accepts responsibility for professional development

  • Maintains a flexible work schedule to accommodate program and client needs, including working non-traditional hours as needed

SPECIFIC DUTIES and RESPONSIBILITIES:

  • Participates in the interviewing and hiring of Case Managers (CMs) in conjunction with VOCA CM Agency Supervisors

  • Orients and trains new CMs and provides/coordinates ongoing training for all staff on case management procedures as defined in VOCA CM Operations Manual, including the use of non-traditional hours to improve ability to locate and engage clients

  • Meets regularly with CMs for documented supervision sessions to provide direction and support for high quality, culturally and linguistically competent client service delivery

  • Provides oversight and coordination of CM caseloads and assures all referrals are timely

  • Ensures that CMs conduct outreach, building, maintaining relationships with community partners and participate in community events and programs

  • Reviews all client intakes and assessments with CMs and assigns/verifies/adjusts clients’ level-of-service as indicated

  • Coordinates crisis intervention efforts for clients and assists the CM with referrals to community-based, emergency behavioral health services and supports

  • Ensures that CMs utilize ETO case management system in a timely (daily) and proficient manner to document case work

  • Utilizes ETO to conduct quality checks of client electronic records to measure and track staff performance, and to assure case-record compliance with contractual, program and relevant accreditation protocols

  • Provides accurate and timely feedback to Agency Supervisors regarding CM performance and serves as a co-evaluator in annual performance appraisals of CMs

  • Identifies program trends, developments and patterns that affect clients and service delivery, and provides analysis and recommendations for improvements

  • Compiles information for programmatic quarterly reports to be shared with funders, CCFSA Management, and the VOCA CM Agency Supervisors

  • Attends statewide and regional meetings and trainings as, requested

  • Participates in statewide program development and problem solving, as requested

Thank you for your interest in employment opportunities with The Connecticut Council of Family Service Agencies. Please note that due to the volume of resumes received, only candidates selected for an interview will be contacted.

CCFSA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Health insurance

  • Life insurance

  • Paid time off

  • Retirement plan

  • Vision insurance

Schedule:

  • 8 hour shift

  • Monday to Friday

Ability to commute/relocate:

  • Rocky Hill, CT 06067: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Master's (Preferred)

Experience:

  • Case management: 2 years (Preferred)

  • ETO data system: 2 years (Preferred)

  • supervisory: 2 years (Preferred)

  • CT VOCA program: 2 years (Preferred)

  • family crisis management: 2 years (Preferred)

License/Certification:

  • CT Driver's License (Preferred)

Work Location: One location

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